Your service partner has successfully delivered your dream project, and everything is just the way you wanted it to be.

So, you are all excited to start off with the website or application for your client.

With all hopes and eagerness, you show the green flag to the marketing campaigns and the wheels start to roll.

The users start arriving at the website or the application, they interact with the content, transact and everything appears to be on track.

However, when everything seems to be going smoothly for some time, an error pops up in the process.

Your client calls you up and complains that the system through which orders come in is not working correctly and the customers are unable to place orders.

This can seriously obstruct your client’s business and might also jeopardize your partnership.

Sensing the urgency of the situation, you try to fix the issue quickly, but it doesn’t do much as you have limited technical know how.

You reach out to the service provider, but they quote you an exorbitantly high price for fixing the issue which doesn’t seem to be fair.

However, assessing the gravity of the situation, you decide to pay the high price even though being unhappy with it.

Don’t you think the service provider should have fixed the issue for free?

I believe any bugs and issues which hampers the performance of an application or a website and impedes the business should be fixed by the service provider without any additional charges.

Even if a bug surfaces say, five years after the project has been delivered, it is still the liability of the vendor and not the customer to fix it.

That is the reason I think such fixes should be free of any charges.

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Being a customer, one should always go for the vendor who provides free technical support after project delivery or negotiate with the existing vendor to include it in the agreement and contract before awarding the project.

There are many vendors offering ‘Free Technical Support’ for a year or two or even for three years, but what if the customer faces an issue after that time period gets over?

Simply the customers then need to shell out big bucks to get that issue resolved even when they have already paid for it initially for getting the project delivered without bugs.

It doesn’t seem right, because bugs must be identified and fixed by the developers and not the customers. So, it’s the vendor’s job.

Hence, we here at Brainium take pride in offering ‘Free Life-Time Support’ to all our clients.

It is not something that our clients need to ask for, it is our way of showcasing our quality standards of delivery and commitment to client’s success.

If we get an SOS email from a client, our team is readily available and equipped to help out within 24 hours.

We have a sturdy support system that lets us take care of our clients even when they become no-paying clients.

Our commitment to achieving excellence in client service has helped us retain 90 percent of our clients.