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How We Developed An Online Booking System & Driver App For a Logistics Company
How We Developed An Online Booking System & Driver App For a Logistics Company
Overview
Our New Zealand-based logistics client, DAV Transport, wanted us to develop an online booking system for their customers and a corresponding driver app in order to meet their growing demand and improve operational efficiency.
DAV Transport, a leading New Zealand logistics company, started in 2015 specializing in furniture moving and freight delivery. They serve regions like Northland, Auckland, Waikato, Taranaki, and more. Their services include house and office moving, commercial deliveries, packing supplies, furniture and whiteware transport, B2B freight, fragile items, same-day deliveries, storage, and line haul.
Our team developed a powerful online booking system, along with the option for clients to create their own accounts to manage their bookings. We also built a state-of-the-art driver app that enables DAV Transport drivers to receive tasks and execute them effectively.
Challenges We Addressed
DAV Transport was struggling with inefficiencies due to the absence of a streamlined system, leading to challenges in managing bookings and coordinating tasks across their various services.
- As DAV Transport provides an extensive number of services, manual processes were not enough.
- When they approached Brainium, they did not have any system in place for managing customer bookings and driver assignments.
- Though it took us time to understand the flow of deliveries that DAV Transport follows, we managed to gain a good understanding of their operations.
- DAV Transport lacked integration across its different service offerings and could not coordinate tasks across different locations and teams.
- There were several instances of miscommunication between the admin and drivers, and this was leading to delays, dissatisfied customers, and operational inefficiencies as well.
Our Approach
From the beginning, we maintained transparent and continuous communication with DAV Transport, ensuring that there was a clear understanding of the project objectives. This ongoing dialogue allowed us to gather valuable feedback throughout the development process. We also adopted a modular delivery approach, releasing the platform’s modules in phases. This iterative method enabled us to incorporate timely feedback, implement changes quickly, and ensure the project stayed aligned with the client’s evolving needs.
Tech Stack
Use Of Technology
- Frontend: Angular (Web), Flutter (Mobile)
- Backend: Node.js
- Database: MongoDB
- APIs: Custom APIs for frontend-backend communication, mobile app integration
- Testing: QA testing
Solution
To address DAV Transport’s need for improved operational efficiency, we developed an integrated solution that streamlined both customer bookings and driver management.
- Our experienced developers leveraged APIs and cloud technologies to allow continuous and real-time data flow between the booking system and the driver app.
- The advanced routing algorithm used in the driver app pulls live traffic data to optimize delivery paths, reducing delays and fuel costs.
- Taking into account a range of specifications from DAV Transport, we designed and developed a customer panel where people can manage their bookings with ease and transparency.
- On top of that, we also created a driver app where DAV Transport drivers can receive transport assignments and smoothly fulfill their tasks with real-time updates and task tracking.
Results
As a result of our tailored solution, DAV Transport saw significant improvements across its operations. Here’s a look at the key outcomes:
Enhanced Operational Efficiency
Boosted Customer Satisfaction
Improved Delivery Coordination
Reduced Costs and Delays
Client Feedback
Our clients’ words make us happy to do what we do. It’s very rewarding to see the positive impact we’ve made.
“Your team made a huge difference to our processes. Our clients find the booking system easy to use and the driver app takes a lot of work off our shoulders. Everything is automated and smooth. A Big thanks to the Brainium team.”
Testimonials
How our services bring about success
Jamie Brown
I have really enjoyed working with Brainium over the last couple of months and it’s the company I will continue to use. The developers have been great and have really brought my product idea to life. I am looking forward to a long and lasting working relationship with them.
Mason Saint-Felix
Great standard of work and the team is one of the best in the industry. Absolutely recommend working with this team.
Kit Yi
The team at Brainium has created a beautiful and functional web site for us. We found each of the staff that we worked with were totally professional, highly committed and customer focused. We are very pleased with the work being carried out by Brainium, from the initial design stage to the post project services, outstanding work throughout. Thank you.
Pad Swami
Very responsive and very professional. I engaged Brainium to redesign our website, UrpanTech.com. They were very responsive and very professional. They are very client-oriented and I have no hesitation in recommending their services to any company. They deliver on time and under budget.
